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It is an unfortunate truth that the number-one place people gather information about a business these days is from its Google reviews and rating.  While this is excellent for your business if you have received many positive reviews, the problem with online ratings is that they can sadly give one disgruntled customer the power to …

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Anyone working in today’s workforce knows that the way you present yourself is important. Part and parcel of that is mastering basic business English vocabulary, but few people realize that your business English journey doesn’t stop there. If you don’t pay attention, even simple acts like sending an email attachment can make you look unprofessional. …

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Once you have applied to the colleges or graduate programs that you are interested in, there is nothing to do but wait to see whether you get admitted.  You may find yourself refreshing your browser repeatedly, hoping the name of your first-choice college will pop up in your email inbox.  No matter how long you’ve …

Read More about How to Respond to an Acceptance Email in 9 Simple Steps

Recruiters and employers looking for a qualified professional to fill an open position often used LinkedIn to identify potential candidates.  To enhance your chances of receiving an invitation to interview, make sure that you are updating your LinkedIn profile regularly and that all your information is correct and well-presented.   When you are contacted for an …

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The academic interview process is notoriously long and complicated.  While applying for a job in any sector involves research, drafting emails, waiting to hear back, and attending different interview rounds, academia takes the cake when it comes to having a drawn-out hiring process.  Understanding how the academic hiring process works can help you figure out …

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The process of deciding to continue your studies after college is a big one and can take many different forms. Perhaps you’ve always known you wanted to do a master’s in History or pursue an MBA.  Or maybe you took some time away from academia to work and realized you missed it too much and …

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The rise of video conferencing software, and Zoom in particular, has meant many changes in how we live and work. That includes how many interviews are conducted. These days, instead of taking the time to travel to another location to do an interview in person, you would do an interview over Zoom. This is increasingly …

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Email feedback from customers can be great–some of the time. When the customer is unhappy, it’s not so great, but that is when it is most important for you to have a great response. After all, think about the times you have contacted a company about an issue. The type of response you got probably …

Read More about How to Respond to an Unhappy Customer Email — 3 Full Answers

“Touch base” is one of the most commonly used idioms in business correspondence. However, because of its vagueness, it is also one of the most commonly confused ones. Idiomatic expressions are generally not that easy to use and understand. Why not? They are a combination of words used to create new meanings. To make this …

Read More about 20 Other Ways to Say “Touch Base” in Business Correspondence